Take a look at the following video to get an idea of
how Trustap can work for you
Every transaction has a buyer and a seller. Trustap transactions are risk-free because the buyer doesn’t pay the seller directly. The money is held in the trustap hold until the buyer receives the item.
The seller must then send the item and input all the tracking details within the time limit. The delivery is then tracked until the package has been signed for by the buyer.
Then, once the buyer is happy with what was delivered, the money is released. Trustap is the only transaction platform that works like a personal escrow account
Trustap works like a personal escrow account. In each transaction, the funds are held during the delivery process. Once the item has been delivered and the buyer is satisfied or the 24-hour complaints period has elapsed, the funds are released to the seller. You no longer have to worry about whether you'll be scammed or whether something will go wrong. With Trustap, you can transact with complete Peace of Mind.
Trustap is the only transaction platform that works like a personal escrow account.
Anybody, anywhere, can use Trustap for any kind of transaction.
Trustap only charges a service fee of 40c + a small percentage of the amount of money being transferred, depending on your region.
Trustap is compatible across all platforms.
Trustap is now compatible with the world's leading courier companies and most National Postal services. Whether you're using a laptop, a phone or a tablet, you can use Trustap to transact with complete Peace of Mind through this website. We're also working on bringing you specific apps for iOS and Android to make your transaction experience even more seamless.GEt the APP
“ The best thing about Trustap is that I can log in and check what stage my money is at whenever I like.”- Kelly Ortega, Marvel Collector
“ I’ve used Trustap a couple of times and I can finally buy from complete strangers without even the slightest fear of losing my money. It means I don’t have to stress out about being scammed, it’s great!”- JOHN SHEHAN, NEW ENGLAND PATRIOTS FAN
“ Some of the pairs I buy can be worth $500 plus, but the 3% charge is less than PayPal and it gives me that extra layer of security too. Using Trustap is a no brainer.”- DAVID REILLY, SNEAKER COLLECTOR
“ I used to never buy tickets for concerts from someone I didn’t know online, even if that meant missing out on better value tickets and having to pay really high prices. By using Trustap I can finally go to all the concerts I want to at affordable prices and not be scared of paying for fake tickets.”- FAITH TOPA, MUSIC FANATIC
Why not have a look at our About Trustap & How it Works section to see if you can find what you’re looking for?
Have you tried looking at some of the frequently asked questions in our Help & FAQs section?
If those sections don’t solve your problem or you have a general query that you watnt to chat about then feel free to contact us at firstname.lastname@example.org and we’ll do our best to help with any of your issues!
Get in touch with our sales team to discuss different partnership opportunities.
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Trustap is for peace of mind. Trustap is a service specifically designed for people who want to transact with other people online. Every one of these transactions has a buyer and a seller and, for the vast majority of these transactions, the person you will be transacting with will be a complete stranger to you. Trustap ensures that you don’t need to place your trust in a complete stranger and insures your transaction will finish successfully.
Trustap is a transaction platform where payment is integrated with delivery services to hold the buyer’s money until such time that confirmation of delivery has been received, the buyer is happy with the item in question and the complaints period has elapsed. The possibility of you being scammed is completely eliminated and you can transact with peace of mind! You no longer have to trust someone you don’t know.
Trustap directly solves the trust aspect which makes it unique in comparison to other online payment companies listed as competitors in the previous section. With Trustap, an escrow-like transaction takes place whereby the buyer’s money is held until confirmation of delivery has been received and the complaints period has elapsed. This means that customers no longer have to place their trust in someone that they don’t know.
Trustap combines delivery and payment into one efficient and transparent service for its users. Other platforms you may have heard of will prioritize either payment or delivery and do not cater for both. Trustap’s service ensures you can have peace of mind when you think about buying and selling with strangers online, something the competitor platforms cannot provide to you.
Trustap’s service is completely transparent so there is no ambiguity between the buyer and the seller in any scenario. Both parties will know exactly what stage the payment is at and also exactly what stage of delivery the item is at. This provides valuable peace of mind to both parties in the transaction. Competitor platforms can’t offer this because, for the most part, they only facilitate payment.
Trustap’s fees are equal to, if not lower than the competitor platforms. This, coupled with the added security and peace of mind that the platform offers, makes it a very affordable platform for anyone.
Trustap significantly reduces, and in most cases completely eliminates, the chances that either the buyer or the seller in a transaction will be scammed. “Scamming” comes in two primary forms in all transactions. Either buyers don’t get value for what they pay for or sellers don’t get value for what they sell. Trustap is the only transaction platform that fully addresses this issue by ensuring each transaction runs fairly. Buyers don’t pay for anything until they receive it and are happy with it. Sellers don’t have to send anything until they know the correct funds have been deposited. Check out our About Trustap & How it Works section to get a clearer idea of how the platform can help put an end to online fraud and scams.
The buyer is the person in the transaction that is paying money to get an item from someone else.
The buyer in the transaction has 24 hours to lodge a complaint if he/she is not happy with the item they have purchased. The money stays held during this process and neither party can access it. If the 24 hours passes or the buyer is happy with the item in question, the money is then automatically released to the seller.
The seller is the person in the transaction that is receiving money to send an item to someone else.
The seller in the transaction must send the item in question and input the tracking information (including the courier or postal service used) within 48 hours of notification that the buyer has lodged the funds into the Trustap hold. The sooner the seller sends the item, the sooner they will be paid.
Trustap only charges a service fee of 40c + a small percentage of the amount of money being transferred, depending on your region. In the EU the charge is 3% and in the US it's 4.4% including tax
Once two parties in a transaction have found each other online and initiated the transaction process by agreeing a price for a particular item, it is then time for them to use Trustap to facilitate the transaction to ensure neither party is scammed in any way, shape or form. Once an account is created or the app is downloaded and either the buyer or seller logs into their account, they will automatically begin on the profile page.
Users must fill out all the required details in the My Profile section before creating or joining a transaction.
The menu gives users the option to visit their recent transactions, go to their profile, create a transaction or join a transaction. In most cases, it will be the buyer who initiates the process and so they will most likely be the one who creates the transaction.
To create a transaction, one of the parties involved must start the process. This involves you clicking the create transaction option from the menu. You then must input the agreed price for the transaction and the Trustap fee will be calculated automatically so you can then see how much the total price for the transaction will be. A brief description of the item or service in question must also be included and you will have to agree to the terms & conditions.
Once this information has been input, and the button is clicked to start the transaction, Trustap will then generates a unique alpha-numeric code that can then be shared with the other party in their transaction.
The seller in this case would then log in or create their account if they haven't done so already. From the menu they can select the “Join Transaction” option or they can click the pink + icon in the top right corner of the page. Once they input the code given to them by the buyer, and have confirmed that the aforementioned information is correct, the transaction is then initiated.
By selecting the "My Transactions" button on the sidebar, users can check the status of any one of their ongoing transactions at any time. When you click on a particular transaction, you will see a summary pop up with some of the relevant information for that transaction. To see the whole status and more detailed information, users must click the turquoise "Further Details " button. The whole transaction is then broken down into a very transparent and efficient 4 step process, explained in the following sections.
The first step is in the process is the transfer of the funds, made up of the agreed price and the Trustap fee, to the Trustap hold. Once the buyer sends the funds, it is then over to the seller to send the item via registered post. The seller has 48 hours to input the tracking information into the app and move the transaction onto the next phase. If the seller fails to input the tracking information from the package within the allotted time frame then the funds are returned to the buyer’s account and the transaction is cancelled. It is within the seller’s interest to enter the correct tracking information or the next phase of the transaction can’t happen and they will not get paid.
Once the tracking information has been verified, if either party checks the status of that transaction at any time during this phase, they will then be notified that the package is on route. Because this phase is linked to the courier or postal companies own tracking system, this provides you with an up to date status and rough timeframe of your transaction. This in turn provides valuable peace of mind to you and as you know that the whole process is under control.
Due to the fact that both parties know that the funds can be held for 24 hours after confirmation of delivery has been received, the timeframe for this step will always remain roughly the same. Once the buyer in the transaction signs to receive the item, that 24-hour "complaints period " begins. The funds can remain held for this 24-hour time period and will be automatically released to the seller after the time has elapsed, unless the buyer releases them sooner. If the buyer lodges a complaint, the funds will remain held and the reverse of the transaction will take place, whereby the buyer must return the package to the seller within the seller time limit (48 hours). Once the seller signs for the package, the funds will be released as long as there are no issues with it. The Trustap fee is non-refundable however. Working on the assumption that this example had no dispute, Step 3 is the notification to both parties that the package has been delivered to the buyer and that the funds have been released from the Trustap hold and are on route to the seller’s account. Depending on your bank, the timeframe for this step can vary.
When users check the progress of a transaction, and it has been completed fully, they are shown a complete cycle when they select the relevant transaction in “My Transactions”. Step 4 notifies users that the transaction has been successfully completed.
The only stipulation on how the item is sent is that it must be sent via registered post or via a courier. It is essential that there is a tracking number for each transaction or the buyer will be refunded after the 48-hour time limit expires.
You can use any courier company or postal service you like as long as the item is sent via registered post or via a courier that provides a tracking number.
If a scenario arises that there is evidence of a package being shipped but the package is taking an abnormally long time to arrive then it is best to contact the courier or delivery company used directly.
If an item arrives, and has been damaged in the post, then it is best to contact the courier or delivery company used directly.
Postage fees vary between different companies and postal services. Trustap advise that users check to see which companies can provide the best value deal for their item as prices will depend on size of the package and the distance it will need to be shipped.
The seller will have to incur the cost of the postage when they send the item off. However, this, like the Trustap fee, could be negotiated between the buyer and the seller and factored in to the price being paid for the item.
The transaction amount is the amount of money that will be transferred in return for the delivery of the item in question. i.e. It is the price that the seller has agreed to sell the item for, and the price that the buyer has agreed to buy the item for.
The Trustap fee is the cost of using Trustap for that transaction. The fee depends solely on the amount of money that is being transferred. See the “pricing” tab in the About Trustap & How it Works section for further detail. What is the total fee? The total fee is the total amount coming out of the buyer’s account. This is simply just the sum of the agreed transaction price and the Trustap fee. For example: If one user is buying a ticket off another user for $50, and the Trustap fee is $1.50, then the total amount coming out of the buyer’s account will be $51.50.
The recommended process for the fee paying is outlined in the About Trustap & How it Works section. It is recommended that the most logical way to deal with the fees involved are to get the buyer to pay the Trustap fee and the seller to pay the delivery fee when they’re sending the item. These fees will roughly cancel each other out. In any situations where this is not the case or users do not want to structure the transaction that way, users will have to factor in the necessary fees into their agreed price. In the case of refunds, the buyer must pay for the package to be returned to the seller. In exceptional circumstances, a claim form will be made available and Trustap will refund the cost of the delivery.
If money is in escrow it means it is being held by a third party (Trustap) on behalf of the other two parties (buyer & seller) in a transaction. With Trustap, the funds are held for up to 24 hours after the buyer signs for the item in question. Why 24 hours? Extensive market research has shown that 24 hours is the ideal length of time for a buyer to inspect an item, determine if it is legitimate or else get a second opinion.
The seller has 48 hours to send the item and input the correct tracking information before the transaction will be cancelled and the buyer will be refunded. REMEMBER: The seller must send the item via registered post or a courier so that there is a tracking number associated with the delivery. Failure to do this and input the tracking information (including the courier or delivery service used) within the time limit will result in the funds being returned to the buyer. The seller in the transaction must send the item in question and input the tracking information (including the courier or delivery service used) within 48 hours of notification that the buyer has lodged the funds into the Trustap hold. To speed up the transaction, it is recommended that this is done as soon as possible after the buyer transfers the funds.
As soon as both parties have agreed to a price for the transaction, and all the other necessary information has been entered correctly, the buyer’s funds will be transferred to the Trustap hold. REMEMBER: The seller will not receive these funds until the buyer has received and is happy for the item in question or the 24-hour complaints period has passed.
The seller in the transaction must send the item in question and input the tracking information (including the courier or delivery service used) within 48 hours of notification that the buyer has lodged the funds into the Trustap hold. Once the funds have been lodged into the hold by the buyer, the seller’s screen will show a box within which all the necessary details about the courier or delivery service used as well as the unique tracking number assigned to that delivery will need to be entered. You will receive the tracking information from the post office or courier company you use as soon as you pay for the item to be sent and so it is recommended to input these details as soon as possible to avoid any errors.
Once all the necessary details have been agreed for a transaction, each user will be able to check exactly what stage their transaction is at. This means that buyers can see what their seller has done, including where the package is at, and likewise sellers can see if the buyer has deposited the funds and whether the package has been signed for. Users just simply have to click back into the relevant transaction in the “My Transactions” section and the graphic will illustrate to them exactly what stage the transaction is at.
Please view the “Overview of the process (With Screenshots)” heading.
Please view the “Overview of the process (With Screenshots)” heading.
If you sign for a package and realise you don’t want it within the 24-hour period then you can lodge a complaint and follow the refund process. A buyer will only not be able to receive a refund if they have signed for the package or someone else has signed for the package on their behalf and they have allowed the 24-hour escrow period to elapse. It is essential to complain within the time period if you are dissatisfied.
If circumstances mean that you won’t personally be able to sign for your item, then you must contact the postal company or the courier company that is being used and provide an alternative address for someone who is able to sign for the item. Alternatively, you could contact the delivery company and provide instructions as to where to leave the package, which will also trigger the 24-hour time period to start.
Please view the “Overview of the process” heading near the top of the About Trustap & How it Works section.
Please view the “Overview of the process” heading near the top of the About Trustap & How it Works section.
The seller in the transaction must send the item in question and input the tracking information (including the courier or postal service used) within 48 hours of notification that the buyer has lodged the funds into the Trustap hold. Failure to send the item and input the information within the time limit will result in the funds being returned back to the buyer immediately.
If the situation arises that a buyer has elected to return an item within the time period, and has followed all the necessary steps and returned it to the seller, but within the 24-hour time limit the seller isn’t satisfied that the items are the same as the ones originally sent out, then the seller must immediately contact email@example.com to launch a fraud investigation.
No transaction will be processed until both parties agree to the full transaction price including the Trustap fee. This means that both parties must be in full agreement of all the terms before any money changes hands
Trustap’s payments are secured by Stripe. Trustap uses Stripe’s platform to manage all its payments meaning they are secured to the highest possible level against any form of fraud. Visit https://stripe.com/connect for more details.
Your account will be credited as soon as you confirm the transaction as the money will leave your account and go into the Trustap hold account. It will not leave that hold account until you have received and are happy with the item you purchased.
Your account will be debited as soon as the buyer signs for the delivery and the 24-hour escrow period expires.
Users will be unable to cancel a payment once the details for the transaction have been confirmed and the transaction has begun. However, if both parties are in agreement that the payment can be cancelled then the money will be returned to the buyer regardless after the 48-hour time limit. The money will also be returned to the buyer if the package is returned back to the seller as is described in the “Buyer” tab.
In the case of refunds, the buyer must pay for the package to be returned to the seller. In exceptional circumstances, a claim form will be made available and trustap will refund the cost of the delivery to the buyer. It is important to note that the buyer and seller swap roles when a refund takes place.
REMEMBER: The new seller (formerly the buyer) must return the item via registered post or a courier so that there is a tracking number associated with the delivery. Failure to do this and input the tracking information (including the courier or delivery service used) within the time limit will result in the funds being paid out as normal. The new seller (formerly the buyer) in the transaction must re-send the item in question and input the tracking information (including the courier or delivery service used) within 48 hours of lodging a complaint. To speed up the transaction, it is recommended that this is done as soon as possible after lodging the complaint. Contact us at firstname.lastname@example.org to receive any advice as to what to do in your particular scenario.
If you are a buyer and believe that you have not received value for money you can always return the item to the seller as is described in the “Buyer” tab. If this hasn’t worked out for whatever reason and you wish to make a complaint, then feel free to contact us at email@example.com and we will do our best to solve your problem.
If the situation arises that a buyer has elected to return an item within the time period, and has followed all the necessary steps and returned it to the seller, but the seller isn’t satisfied that the items are the same as the ones originally sent out, then the seller immediately contact firstname.lastname@example.org to launch a fraud investigation.
The information required in your Trustap profile will depend on the region you have your bank account in. You can currently use Trustap in the US or Europe. Further regions are coming soon.
For the US region, users are required to enter the following information:
-First & Last Name
-Date of Birth (Must be 18 or older)
-Social Security Number
-Billing Address - (Must be the same as the one on your bank account)
Note: This address doesn't have anything to do with where the package will be sent to as this can be specified to the seller at any stage.
The bank account linked to the card you save on your Trustap profile will be where the money will be transferred to once you have completed a transaction as a seller in any given transaction. Please ensure you have added a card to your Trustap profile before completing a transaction as a seller.
Note: Buyers do not need to add a card unless they want to become a seller at some point.
If you still have some questions about how Trustap works or have any issues at all after checking this section, why not see if you can find some answers in our How it Works section?
If those two sections can’t solve your problem, then feel free to contact us at email@example.com and we’ll do our best to help with any of your issues!