For e-commerce platforms, Trustap’s chargeback protection is a standout feature. Chargebacks are a persistent challenge in online transactions. When a buyer reverses a payment, it can leave businesses struggling with lost revenue, time-consuming disputes, and costly fees.
Fighting chargebacks can often feel like a losing battle. On average, businesses win just 18% of disputed cases, and the process can drain resources that could be better spent growing the business. But this is where Trustap can help.
How Trustap Protects You
Trustap began with a mission to shield users from scams, and it has since evolved into a comprehensive end-to-end solution covering payment, fulfilment and support. Central to this is our dedicated fraud team, which actively fights disputes on behalf of our marketplace and e-commerce partners.
So, how do we do it?
- Proactive Prevention
Using a blend of software and manual reviews, we screen transactions to detect risks before they escalate. High-risk payments are flagged or blocked immediately, while medium-risk ones undergo manual review. - Seamless Resolution
If a chargeback is initiated, our team takes over. Leveraging advanced tools and years of expertise, we collect the necessary evidence and handle the process on your behalf. As part of our commitment to protecting our partners, we successfully recover two-thirds of all chargebacks generated on our partners’ platforms. - Reduced Liability
Trustap serves as the Merchant of Record, meaning we take on the responsibility for disputes and chargebacks, sparing you the operational and re burden.
By combining technology with an expert team, we not only protect your transactions but also provide peace of mind, allowing you to focus on scaling your business.
If you feel your marketplace or e-commerce site could benefit from Trustap’s transactional solution, reach out to speak to a member of the team.
