Trust in every
transaction
Built for Marketplaces
An end-to-end transaction solution that seamlessly integrates payments, fulfillment, and support into your marketplace.
$0M+
Monthly GMV
100+
Marketplace Partners
800,000+
Users
Trusted by
How does it work?
Trustap simplifies transactions by securely holding the buyer’s payment in the Trustap Vault until the order is fulfilled and inspected. Once both parties are satisfied, the funds are released, ensuring a smooth and worry-free process.
Agree terms
Once the buyer and seller have negotiated the price, we automatically create the transaction.
Payment acceptance
We process the payment from the buyer via a client-customised payment page and the funds enter the Trustap Vault.
Shipping & Fulfilment
We track the fulfilment of every order from the seller to the buyer. This can be via courier/post or by a multitude of other flexible confirmation mechanisms.
Onboarding & KYC
For a seller’s first transaction, we onboard and ensure they are KYC and AML compliant.
Account management
Once a seller is onboarded, they receive a full user profile with access to their transaction history and and balance.
Dispute management
Our expert support team handles any dispute from the buyer after they receive the product/service from the seller.
Payouts
Once all disputes are resolved, we process the payouts to the seller for all funds owed. This includes support for instant payouts if their bank is eligible.
Reporting
We provide marketplaces with transactional data for tax reporting and insights to monitor buyer and seller trends.
How we work with our marketplace partners
We deliver customised solutions that meet the unique needs of every marketplace and its users. We view marketplaces as true partners and prioritise collaboration. From the first meeting through post-launch support, we’re with you every step of the way, ensuring a seamless integration and long-term success.
Partnering with Stripe enables Trustap to offer users world-class security and ensures all payments and data are fully protected. For more information on our partnership with Stripe, click here.